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Caravans To Hire List your holiday home

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Find answers to common questions about Caravans To Hire.
If you still need help, send our team a message below.

Frequently asked questions

Can I list a lodge?

Yes. Static caravans and holiday lodges on holiday parks in the UK or Ireland can be listed. Each uses one space in your membership, and you can manage both on the same account at the same prices.

How do I request a caravan or lodge holiday?

Open the holiday home advert, choose your arrival and departure dates on the availability calendar, and send a booking request. Confirm your email using the link we send you so your request reaches the owner.

Is my holiday booked when I send a request?

A request starts a conversation with the owner. Your holiday is only agreed once the owner confirms the dates, price and booking arrangements with you. Arrange holiday payments directly with the owner.

Who is responsible for my caravan or lodge hire?

Caravans To Hire is a listing and messaging platform only. Your hire contract is directly with the owner, who is responsible for the accommodation and the hire service. We do not arrange, confirm or manage holidays, collect holiday payments or provide a booking guarantee. Read our role and responsibilities.

Who handles holiday cancellations, refunds or problems with a stay?

Contact the owner directly through your message conversation. The owner handles holiday payments, deposits, cancellations, refunds and problems with the accommodation under your hire agreement and applicable law. We do not decide hire disputes. You can still report an inaccurate advert, suspected fraud or a website problem to our support team. We remain responsible for our own listing and messaging service.

How do I read and reply to a message?

Guests can use the Respond button in a message email to open the full conversation and reply in their browser. Owners can sign in to the Owner Dashboard and open Messages. Use the conversation to reply; replies to notification emails are not added to the chat.

I have not received an email. What should I do?

Check your spam or junk folder and make sure you used the correct email address. If you still cannot find a confirmation or message email, use the support form below and tell us which holiday home or account it relates to.

How much does it cost to list a caravan or lodge?

Your first caravan or lodge costs £59 per year or £10 per month. Each extra holiday home on the same account costs £10 per year on an annual plan, or £1 per month on a monthly plan. View owner plans.

Can I list my first holiday home for free?

With a valid launch code, your first caravan or lodge is free for the first year on the annual plan. It then renews at £59 per year unless cancelled. Extra holiday homes remain £10 each per year, and the launch offer does not apply to monthly membership.

How do I add or edit my caravan or lodge advert?

Sign in to the Owner Dashboard. Choose Add a holiday home to create an advert, or Edit advert to change an existing advert, its photographs, address or facilities. You can add caravans or lodges up to the allowance included in your membership.

Why can I not add another holiday home?

Your membership controls how many holiday homes you can list. Check your allowance in the Owner Dashboard and choose a larger membership package if you have used all your spaces. If your membership needs attention, check My account & billing.

How do I mark dates as unavailable?

In the Owner Dashboard, choose Manage dates for your caravan or lodge. Click the dates you want to change, then choose Mark unavailable or Mark available. Shift-click selects a range. Booking requests do not block dates automatically, so update the calendar when you agree a booking.

How do I downgrade my package?

Delete enough listings in the Owner Dashboard to fit your new package first, then change your package in My account. Drafts count towards the limit. Deleting a listing does not automatically change your payments.

Why does my listing say Not live?

A draft is not published. Published listings also go offline if your membership payment fails, expires or no longer covers them. You can still edit, manage dates and reply to existing messages. Use Pay outstanding payment or Resubscribe beside your listing to resolve the membership issue.

How do I manage my membership or cancel renewal?

Open My account & billing to view your subscriptions, payment details and renewal dates. You can cancel future renewals from your subscription. Your listing allowance continues until the end of the period you have paid for.

I have forgotten my password. How do I sign in?

Open Your account and use the Lost your password? link. Enter the email address used for your account and follow the password reset email. Check your spam or junk folder if it does not arrive.

Still need to contact us?

Contact us about your account, membership, an advert or the website. For a holiday cancellation, refund or problem with your stay, contact the owner.

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